Introduction
BongaSafe provides translation, messaging, voice, SmartScan, public-link communication, billing, referral, and safety/support tools. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices and rights available to users.
Who We Are
BongaSafe is operated by the BongaSafe operator listed in official launch materials. For privacy questions, contact Use the Privacy Request form. If required for your region, additional representative or data protection contact details will be listed here after appointment.
Information We Collect
- Account information: name, email, login details, language preferences, settings, and profile/public-link settings.
- Communication content: messages, voice notes, transcripts, translations, attachments, public-link conversations, guest contact details, safety reports, and related metadata needed to provide BongaSafe.
- Translation and AI processing data: source text, target language, detected language, OCR text, audio/transcription inputs, translated audio requests, SmartScan images when submitted for OCR/translation, quality reports, and model/provider metadata needed to operate and improve the service.
- Billing information: plan, units, top-ups, subscription status, receipts, transaction metadata, and payment processor identifiers. BongaSafe does not store full payment card numbers.
- Referral, promo, and partner information: referral codes, promo codes, attribution events, partner applications, payout/admin status, and related contact details.
- Device and usage information: IP address, browser/device information, pages used, timestamps, security logs, diagnostics, and fraud/abuse prevention signals.
- Support and safety information: support requests, translation issue reports, privacy requests, abuse reports, moderation/safety review metadata, and admin audit logs.
How We Use Information
- Provide and maintain BongaSafe services.
- Translate text, documents, conversations, voice notes, and scans.
- Generate transcripts and translated audio when requested.
- Deliver public-link and WebTalk messages.
- Process billing, units, subscriptions, referrals, promos, and receipts.
- Provide customer support, investigate translation issues, and respond to privacy requests.
- Detect, prevent, and investigate fraud, abuse, spam, security incidents, and policy violations.
- Improve reliability, quality, safety, accessibility, and user experience.
- Comply with legal, tax, accounting, and regulatory obligations.
AI And Translation
BongaSafe uses automated systems and third-party providers to help translate, transcribe, read images, generate audio, summarize, classify, and support safety features. AI output may be imperfect. Users should review important translations before relying on them, especially for legal, medical, financial, immigration, emergency, or safety-critical situations. BongaSafe is not a substitute for a certified translator, lawyer, doctor, emergency service, or professional adviser.
Legal Bases For UK/EU Users
Depending on the activity, BongaSafe may process personal data because it is necessary to provide the service requested, because the user gave consent, because BongaSafe has legitimate interests such as security, support, service improvement, or because BongaSafe must comply with legal obligations.
Sharing, Payments, Transfers, And Retention
BongaSafe may share information with service providers that help operate the service, including hosting, database/storage, AI/translation/transcription/OCR/TTS providers, payment processors, email/support providers, security/anti-abuse tools, and analytics tools if used. Payments are processed by third-party payment processors such as Stripe. BongaSafe may process and store information in the United States and other countries where BongaSafe or its service providers operate. BongaSafe keeps personal information only as long as needed for the purposes described in this policy.
Security, Choices, Children, And Cookies
BongaSafe uses technical and organizational safeguards designed to protect personal information, including access controls, encryption where appropriate, audit logs, and restricted admin access. No system is completely secure. Users may update account settings and request privacy help where available. BongaSafe is not directed to children under 13. BongaSafe uses cookies, local storage, and similar technologies for authentication, security, language preferences, sessions, referrals/promos, and service functionality.
Changes And Contact
BongaSafe may update this Privacy Policy. Material changes will be posted with an updated date and, when appropriate, additional notice.
Privacy questions or requests: Use the Privacy Request form Support: Use the support forms in BongaSafe Mailing address: To be published before public launch